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Review cloudstorage Olbiz.Net bad service not recommended  (Read 5590 times - 96 votes) 

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Review cloudstorage Olbiz.Net bad service not recommended
« on: January 15, 2013, 03:44:08 PM »


Olbiz.Net
cloudstorage.olbiz.net

  • Bad Service
  • Bad Support
  • Bad Secure
  • Every day, every time, every where my files was lost

  :marah:marah:marah

Code: (This My Open Ticket from Olbiz.Net) [Select]
rama danny
Client 05/14/2012 13:23
first my account (**********) on server ols18.net, all file have been lost
and now move to new account (**********) on server cs23.olbiz.net, all file lost???????????

why?
help please :(

----------------------------

Stephen Freeman
Staff 05/14/2012 19:44
Hello Rama;

Maintenance is being done on the segment containing your account. Your files are safe, access should be restored soon.

Thank you,
Stephen
Support Team
You rated this response



rama danny
Client 05/15/2012 14:11
i need my file soon :(
i want to restore my server with file backup from olbiz server
help please :(

rama danny
Client 05/19/2012 00:06

urgent!!!!!! :(

Stephen Freeman
Staff 05/19/2012 01:07
Hello rama;

What has happened to your local backup for your server? What kind of disaster has destroyed both your server and your on network backup?

The repair process is taking longer than expected but it should be done soon.

Thank you,
Stephen
Support Team
You rated this response



rama danny
Client 05/19/2012 01:28
my file is backup from whm/cpanel
since last month until now, my file backup on olbiz not save! all my data lost on your server!
bad service! and now what! i need file backup last month to restore my cpanel!

if this not solve soon, i want to refund my money, and go out from your service
bad bad bad!

Stephen Freeman
Staff 05/19/2012 07:21
Hello rama;

Please refer to our Terms of Service http://cloudstorage.olbiz.net/terms-of-service/ that you agreed to abide by when you signed up for the service.

Paragraph #4: "You must keep a working backup copy of everything you have on the server. On Line Business Network may not be able to restore lost data from our backup system and is NOT responsible for any lost data."

This was designed to be sure that you had backup data available at all times, local and / or remote. If you are maintaining a working backup of what you have on our server, restoration of your whm/cpanel should be simple.

Thank you,
Stephen
Support Team
You rated this response



rama danny
Client 05/20/2012 00:18
Did you mean my files can not be restored?
and now, i can't create new folder :(
"550 Can't create directory: Permission denied"

help please :(

rama danny
Client 05/24/2012 03:37
SUPPORT PLEASE :(

Did you mean my files can not be restored?
and now, i can't create new folder :(
"550 Can't create directory: Permission denied"

help please :(

rama danny
Client 05/26/2012 09:02
SUPPORT PLEASE :(

Did you mean my files can not be restored?
and now, i can't create new folder :(
"550 Can't create directory: Permission denied"

help please :(

Stephen Freeman
Staff 05/26/2012 09:07
Hello rama;

Please refer to our Terms of Service http://cloudstorage.olbiz.net/terms-of-service/ that you agreed to abide by when you signed up for the service.

Paragraph #4: "You must keep a working backup copy of everything you have on the server. On Line Business Network may not be able to restore lost data from our backup system and is NOT responsible for any lost data."

This was designed to be sure that you had backup data available at all times, local and / or remote. If you are maintaining a working backup of what you have on our server, restoration of your whm/cpanel should be simple.

If you would like another account to add data to, just let me know your preferred username and password (different than current username and password) and we can set it up for you as soon as possible.

Thank you,
Stephen
Support Team
How would you rate this reply? Poor Excellent



rama danny
Client 05/26/2012 09:26
you must think for all my comments posted especially the negative ones that will help you to improve your service.

ok, please create new account for me
username : **********are
password : **********

thx

rama danny
Client 09/27/2012 06:00
help please
and now i my account directory is empty again :(

rama danny
Client 09/27/2012 06:03
Net::FTP=GLOB(0x13af410)<<< 553 Can't open that file: Permission denied
Net::FTP=GLOB(0x13af410)>>> QUIT

help please :(

Stephen Freeman
Staff 09/27/2012 07:20
Hello rama;

Files in the segment where your account resides are being synced, this should be done in a few hours.

Thank you,
Stephen
Support Team
You rated this response



rama danny
Client 09/28/2012 07:29
not solve until now :(
help please :(

rama danny
Client 10/01/2012 10:15
where the support???
:(

rama danny
Client 10/01/2012 10:20
bad support
bad secure, my file always lost

:(

Stephen Freeman
Staff 10/01/2012 10:49
Hello rama;

Yes, the sync process is taking much longer than I would like also.

You may want to use your old account (with username: **********) while this is in process.

Due to the size of accounts on these shared servers, these maintenance windows can be long for a few customers. Six customers are held up at this point.

Six customers is certainly not bad considering the thousands of customers on the system but I understand - when you are one of the six - it seems like an eternity.

Thank you,
Stephen
Support Team
How would you rate this reply? Poor Excellent



rama danny
Client 10/01/2012 10:55
ok send me username and password my old accout
how about my file? can be restore?

rama danny
Client 10/01/2012 10:55
ok send me username and password my old accout
how about my file? can be restore?

Stephen Freeman
Staff 10/01/2012 11:13
Hello rama;

Old account:
User Name: **********
Password: **********

Your files should be fine once the sync is completed - as they are in your old account.

Thank you,
Stephen
Support Team
How would you rate this reply? Poor Excellent



rama danny
Client 01/05/2013 13:08
help please :(
and now i can't upload any files?????

Net::FTP=GLOB(0x25d4400)<<< 553 Can't open that file: No such file or directory
Net::FTP=GLOB(0x25d4400)>>> QUIT
Net::FTP=GLOB(0x25d4400)<<< 221-Goodbye.

urgent :(

Stephen Freeman
Staff 01/05/2013 21:02
Hello rama;

Admins are currently working on the network segment your account is in, this should be rectified soon.

Thank you,
Stephen
Support Team
You rated this response



rama danny
Client 01/07/2013 00:34
not solve until now :(
help please :(
i can't upload any file....

rama danny
Client 01/07/2013 15:41
and now i can't login the account with username '**********'
permission denied :(

rama danny
Client 01/10/2013 10:49
and now all my file has been lost
your server not secure, bad service!!!!!!

why?
help please :(

Attachments
 badserver-empty-files.jpg

rama danny
Client 01/11/2013 17:07
where the support???

rama danny
Client 01/15/2013 03:30
no support until now ????????????
bad bad bad!!!!!!!!!!

  :berduka:berduka:berduka


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